Stacks Privacy Statement

Information covered by this statement

Please read this Privacy Statement carefully and contact us if you have any questions.

This Privacy Statement applies to the use and processing of personal information collected and used by Stacks.

By using Stacks website and any mobile applications or otherwise providing your personal information to Stacks, you agree to the collection, use and sharing of your information in accordance with this statement. On registration you may have indicated that you were happy to be contacted by Stacks with information about special features of our website or any other service or products which we think may be of interest to you. If you no longer wish to receive this information please contact us as described below.

You may also have elected to receive information from third parties which we think may be of interest to you. If you would rather not receive this information please contact us as described below.

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

Information sharing

The success of our business depends on your trust, and we do not sell or share your personal information outside of Stacks.

Information Stacks collects

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our website, view our online content or use a mobile application or other service; and information we collect about you from other sources.

Information we collect directly from you

We collect information directly from you when you choose to participate in our offers and programs, create an enquiry on our website or use a mobile application or other service, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name
  • Email address
  • Postal address
  • Telephone and/or fax numbers
  • Date of birth
  • Demographic information
  • Payment information (such as a credit card) and bank account details
  • Future communication preferences
  • Passport details
  • Utility information

If you hold property via a company or trust we may also hold details on those entities.

Information we collect when you visit our site, open our marketing emails, view our online ads or promotions, or use a mobile applications or other service

We use cookies and other technologies to collect information when you visit our site, view our online advertisements or promotions, or use a mobile application or other service. The following are examples of information we may collect with these technologies:

  • Information about your device browser and operating system.
  • IP address
  • Web pages you view
  • Links you click
  • Stacks emails you open

Information Stacks collects from other sources.

We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, Electoral Register, the internet, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

  • Postal address.
  • Email address.
  • Date of birth.
  • Income level.
  • Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.

How Stacks uses this information

We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other Stacks business operations. The following are examples of how we may use the information we collect:

  • Answer your questions or respond to your requests.
  • Create and manage your account.
  • Protect against or identify possible fraudulent transactions.
  • Send you email and/or postal messages with information about Stacks, our other content we think may be of interest to you.
  • Telephone you about Stacks, and other content we think may be of interest to you.
  • Develop and provide Marketing tailored to your interests, including interest-based marketing.
  • Personalise your experience on our websites by presenting products and information tailored to you.
  • Allow you to participate in social sharing on our websites.
  • Process payment for purchases or other services.
  • Analyse the use of, and develop, our products, services and marketing.
  • Enforce our Terms and Conditions and otherwise manage our business.
  • Develop new products and services.
  • Enrol you in programs and/or provide you with updates that you request, or that we think may be of interest to you.

Stacks will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely for identified purposes. To ensure meaningful consent is obtained from you, Stacks will provide you with reasonable notice ensuring that your consent is provided on an informed basis.

Third-party service providers

We engage third-party service providers to perform a variety of business operations on our behalf eg solicitors, planning consultants. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. For example, we may rely on a 3rd party service provider to:

  • Fulfil your service requests and answer your questions.
  • Host our sites and deliver our email or other communications.
  • Manage payments or take other actions on our behalf.
  • Analyse our data, sometimes combined with data from other sources, to send you communications.
  • Conduct research and analyse data to improve our products, services and sites.
  • Provide Photography, Energy Performance Certificates, videos and other services that we request.

Where permitted by law, we combine personal information about you that Stacks has collected with personal information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use Stacks data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above.

Other situations

We may transfer or otherwise process your personal information:

  • As part of the sale of Stacks to another company.
  • To protect, defend or exercise the rights and property of Stacks (including enforcing our Terms and Conditions).
  • When required by law and/or government authorities.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Aggregated and non-personal information.

We share aggregated and/or anonymous information that does not identify you for Stacks business purposes. For example, we may disclose the number of visitors to Stacks’s website or services.

Your communication options

We give you choices about how we communicate with you.

Email Communications

You can stop receiving promotional email messages from Stacks by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from Stacks by following the opt-out instructions that may be included within those communications.

You can also stop receiving promotional email or postal communication through this Privacy Statement.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within the text messaging program.

Telephone Marketing

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.

We will honour your request to stop receiving promotional email, text and postal messages from Stacks as is practicable. However, we may continue to send you service-related communications. We may keep information for record keeping to ensure we fulfil your request not to send particular types of messages.

Access

We take steps to keep your personal information accurate.

If you wish to access and update your information, please contact us as described below. Stacks does not charge for this service and responds to reasonable requests in an appropriate timeframe.

Data Deletion

If you wish us to erase your data please contact us as described below and we will deal with your request as necessary under applicable law.

Other rights

To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).

Cookies and Other Technologies

Stacks and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalize your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:

Cookies

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our sites or other websites and online services.

Other Technologies

In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our sites and the IP address of the device you use to connect to our sites. We may log information about your interaction with the sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our sites.

We may use third-party web analytics services on our sites, such as those of Google Analytics. These service providers help us analyse how visitors use the sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.

The providers of third-party plug-ins and widgets on our sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, location, time zone, languages, social media profile URL, personal website URL, and biographical information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.

Internet-Based Marketing

You may receive interest-based marketing, offers or other content as you interact with websites or mobile applications. Interest-based marketing is online marketing from Stacks, that is tailored to your interests and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from information such as:

  • The web pages you view and links you click on Stacks website
  • Stacks’ emails you view, and the links you click in the email.
  • Demographic data.
  • Offline and online purchase data.

We have designed our interest-based marketing systems to deliver any such ads to you based only on data that does not personally identify you.

We respect your privacy

You can limit your receipt of interest-based marketing on Stacks website or in our mobile applications by different means.

Your choices regarding receipt of interest-based Marketing on websites

You can choose to opt out from receiving interest-based marketing and Stacks will honour that choice.

Your choices regarding receipt of interest-based Marketing in mobile applications

Some newer mobile device operating systems allow you to limit the use of information to deliver interest-based marketing in mobile applications. You can check the settings on your device for such options in your devices’ operating system.

Links to Third Party Sites and Social Media

Stacks and our company sites may include links to third-party sites. Stacks does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.

User Generated Content

Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Stacks cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Stacks is not responsible for the results of such postings.

Information Security

Stacks is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

Data Transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Statement.

Children’s privacy

Our sites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Sites.

Links to other websites and apps

Our sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Definitions

A reference to Stacks within this statement may mean a reference to one, all or a combination of the following entities and their subsidiaries or affiliates:

– Stacks Relocation UK Ltd

– Stacks Relocation London Ltd

– Stacks Regional Offices

Updates to our Privacy Statement

We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site. Continued use of the service will signify that you agree to any such changes.

How to contact Stacks

Should you have any queries in respect of this statement or our use of personal data, please contact Stacks at jamesgreenwood@stacks.co.uk

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We will never share your details with a third party. For more information about how we handle your data, please see our Privacy Policy

How we can help you
View our services

When making probably the most important financial decision of your life, it pays to have the right advisors at your side.

"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
2018-11-21T13:13:46+00:00
"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
"We are delighted with our choice and so are the children."
2018-11-21T13:08:49+00:00
"We are delighted with our choice and so are the children."
"delivered a great service at a reasonable cost"
2018-11-21T12:30:52+00:00
"delivered a great service at a reasonable cost"
"helped our parents downsize from the family home, in what was a traumatic move for them"
2018-11-21T12:41:04+00:00
"helped our parents downsize from the family home, in what was a traumatic move for them"
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
2018-11-21T12:58:19+00:00
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
"You we able to give us confidence that we were doing the right thing"
2018-11-21T13:20:39+00:00
"You we able to give us confidence that we were doing the right thing"
"I completely underestimated how much of a difference you would make"
2018-11-21T12:43:03+00:00
"I completely underestimated how much of a difference you would make"
"Should I move again, I shall definitely use you again"
2018-11-21T12:51:23+00:00
"Should I move again, I shall definitely use you again"
"You saved me many miles of driving and were very professional"
2018-11-21T13:19:40+00:00
"You saved me many miles of driving and were very professional"
"a calming, guiding presence where nothing was too much trouble"
2018-11-21T12:13:26+00:00
"a calming, guiding presence where nothing was too much trouble"
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
2018-11-21T13:21:20+00:00
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
"You have found us a superb home which we feel fortunate to call our own."
2018-11-21T13:18:39+00:00
"You have found us a superb home which we feel fortunate to call our own."
"They didn’t try to persuade us to buy anything unsuitable."
2018-11-21T12:57:31+00:00
"They didn’t try to persuade us to buy anything unsuitable."
"a fantastic job in impossible circumstances"
2018-11-21T12:17:11+00:00
"a fantastic job in impossible circumstances"
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
2018-11-21T13:18:01+00:00
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
2018-11-21T12:46:40+00:00
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
"was fantastic at explaining and helping us with everything that was happening"
2018-11-21T13:07:43+00:00
"was fantastic at explaining and helping us with everything that was happening"
"How extraordinary to have found what we were looking for"
2018-11-21T12:42:07+00:00
"How extraordinary to have found what we were looking for"
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
2018-11-21T12:44:59+00:00
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
2018-11-21T12:22:38+00:00
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
2018-11-21T13:17:15+00:00
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
2018-11-21T12:21:23+00:00
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
2018-11-21T13:14:45+00:00
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
2018-11-21T13:12:00+00:00
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
2018-11-21T12:53:20+00:00
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
2018-11-21T12:33:22+00:00
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
"utterly tenacious..."
2018-11-21T13:06:52+00:00
"utterly tenacious..."
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
2018-11-21T12:35:46+00:00
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
2018-11-21T12:45:49+00:00
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
"We love the house and cannot wait to move in and get settled."
2018-11-21T13:10:27+00:00
"We love the house and cannot wait to move in and get settled."
"Would not hesitate to use you again."
2018-11-21T13:16:29+00:00
"Would not hesitate to use you again."
"The best decision we could have made!"
2018-11-21T12:55:52+00:00
"The best decision we could have made!"
"Despite other interested parties, Stacks were able to help us secure our preferred property."
2018-11-21T12:32:12+00:00
"Despite other interested parties, Stacks were able to help us secure our preferred property."
"got our offer accepted even when it was not the highest"
2018-11-21T12:38:34+00:00
"got our offer accepted even when it was not the highest"
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
2018-11-21T13:09:36+00:00
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."
2018-11-21T13:22:31+00:00
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."
"Thank you very much for the professionalism, patience and understanding"
2018-11-21T12:55:04+00:00
"Thank you very much for the professionalism, patience and understanding"
"Relentlessly provided us with the context and facts we needed to make an informed decision "
2018-11-21T12:50:28+00:00
"Relentlessly provided us with the context and facts we needed to make an informed decision "
"carried out with discretion"
2018-11-21T12:28:29+00:00
"carried out with discretion"
"We were moving country – had booked the packers – and had nowhere to move into!"
2018-11-21T13:12:46+00:00
"We were moving country – had booked the packers – and had nowhere to move into!"
"Practically, I needed someone to do the legwork and the eye-balling"
2018-11-21T12:49:38+00:00
"Practically, I needed someone to do the legwork and the eye-balling"
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
2018-11-05T22:55:02+00:00
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
2018-11-21T13:15:37+00:00
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
"great value to us during a difficult, competitive purchase"
2018-11-21T12:39:48+00:00
"great value to us during a difficult, competitive purchase"
"I gained a house, setting and location which are right for me"
2018-11-21T12:43:48+00:00
"I gained a house, setting and location which are right for me"
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
2018-11-21T12:54:09+00:00
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
2018-11-21T12:52:31+00:00
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
"We now own a most suitable house in the position of our dreams thanks to Stacks"
2018-11-21T13:11:13+00:00
"We now own a most suitable house in the position of our dreams thanks to Stacks"
"...negotiate on anything"

Financial Times

2018-11-06T14:00:36+00:00

Financial Times

"...negotiate on anything"
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
2018-11-21T12:19:57+00:00
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
"It made a potentially very stressful process very straightforward"
2018-11-21T12:48:37+00:00
"It made a potentially very stressful process very straightforward"
"In essence, you are buying your best ally "
2018-11-21T12:47:38+00:00
"In essence, you are buying your best ally "
"Through the whole process they went above and beyond, and it was worth every penny!"
2018-11-21T12:59:15+00:00
"Through the whole process they went above and beyond, and it was worth every penny!"
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
2018-11-21T12:56:37+00:00
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
"found us a home in a sought-after area with a high demand for properties and very little on offer"
2018-11-21T12:37:14+00:00
"found us a home in a sought-after area with a high demand for properties and very little on offer"
"...took just days to come up with the property that fitted all our criteria"

Sunday Telegraph

2018-11-06T13:59:47+00:00

Sunday Telegraph

"...took just days to come up with the property that fitted all our criteria"