Client buying in Northamptonshire
As week 3 in our new home rolls by and some sense of normality begins to surface, I wanted to pause for a moment and says few words about the service that we received from Rachel.
It could be very easily summarised as: Outstanding! Superb! Way beyond expectations! Worth every penny (or is that £)! And so nice and friendly to work with.
But I would like to expand on that.
I imagine that like many, we were “virgins” at using a Property Finder. And as we came to realise, especially in the world of Rightmove, and a very “hands on” client (ie. me), that is in reality only a small part of what Rachel brought to the table.
As you may be aware, we ending up treading a very tortuous path through two purchases that we withdrew from, including building our own (on a plot entirely found by Rachel) and then having to learn about Bats, to a super house on 0.5 acre – only to find that a big chunk required adverse possession, an even bigger chunk was in breach of covenant, and to cap it all insurance required a 50% hike on current premiums. Bear in mind that this was all against backdrop wherein we had sold our own house many months earlier with an extended Exchange/Completion – which was extended yet further when we unexpectedly had the opportunity for my wife to have a hip replacement on 7 March – and which we were then committed to completion on 27 April. In all this became a 7+ months process.
From the initial briefing and throughout Rachel has been a calming, guiding presence where nothing was too much trouble in either arranging viewings, meetings, recommending professional advisors eg. Jo Pusey for legal; Philippa Cutler for Insurance (saving over £1,00 per annum), holding the mirror back to us if we went off track, even tracking down an ex-owner who had emigrated to Australia, and through it all maintaining (at least to us) an air of serenity and being in total control of anything that arose. Being in an apparently strong position – house sold/cash buyers – was one thing, however being able to “stand behind” Rachel, whilst she brought her negotiating skills to the fore, took us to another level.
Small issues or big issues – they got the same full on Rachel solutions program. And interacting so intensely, over such an extended period, Rachel became more like part of our family as much as an advisor – making the whole experience so much more enjoyable and in the circumstances, helped tremendously in dealing with a series of stressful scenarios.
Rachel is a stand out credit to Stacks, to “Property Finding” and too herself, and we would have absolutely no hesitation in recommending her to anyone thinking of using such a service.
Nb. Please feel free to use any part of this in your marketing. And if you would like any expansion on any of the comments, please do let me know.
Our best wishes from a very grateful
Wayne and Jean thomas
Client buying in Hampshire, West Sussex & Surrey
Thank you for your attention to detail in your research in finding us the ideal home. As a London buying agent I know the added value of the services we provide and you did not disappoint. We would like to thank you for your guidance and advice in all aspects of our purchase. We love the house and cannot wait to move in and getting settled.
Client January 2017
Client buying in Buckinghamshire
“It has been great to have your support – and your professionalism. I am really excited now!”
Client buying in Somerset
”Here we are, with one Somerset house seemingly destined to be ours, about which we are very excited. We have been greatly assisted in our endeavours by you and all your wonderful team. Everyone was extremely helpful, knowledgeable and tireless in their efforts to assist us – with none of our requests or enquiries being too much bother for anyone at any stage.
Of course, most particularly Gideon has been an invaluable source of experience and wisdom on the successful landing of just the right house – and Jo never stopped going above & beyond to help us find our ideal spot either. That said, please know this is not to make light of the undertakings made by George, Linda and Christy, all of whom were also great to work with.
We would be delighted to welcome you once we are in – although given the thoughts we are forming about some renovations/alterations we would like to address, I fear that time may be some way off!
Wishing you all the best and many thanks again.”
Client buying in Devon
”We are really grateful for Gideon’s help with the purchase of our first house this summer.
He was fantastic at explaining and helping us with everything that was happening, especially during the nerve-racking time between having our offer accepted and exchanging contracts, and was there to offer guidance and moral support during all the big moments! We are now living in and loving our new home and would recommend Gideon’s services to anyone.’’
Client buying in Gloucestershire
”We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.
The brief we had was for a property in a particular village nearby that would not only augment our pensions to provide rental income, but also as a home for ourselves if the time comes when we are no longer able to live in
our current very inaccessible hillside home.
Naturally we started out with a set of pre-conceived ideas about what would be ideal; with each option under serious consideration you carefully took us through the important issues (and show-stoppers) such as access and
utilities, and through your contact with the local agents carried out investigations into additional background information and acceptable offers which would otherwise not have been available to us.
Our project was very small but you were always ready to respond quickly to our latest flight of fantasy, calmly taking us through it. When we entered the contract stage with our final choice your advice on how to effectively
instruct and motivate our professional team allowed us to complete in one month.
The house is ideal, it has been very easy to improve so it is more energy efficient, comfortable, and cheap to run for our tenants who are very happy there, and it is nothing like our first (unsuitable) ideas!
Thanks for all the support and guidance.”
Client buying in Sussex
”What we must say, however, is that we very much appreciate all the work and effort you have put into this search. We are particularly grateful for your professional and efficient service.You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful than it might have been and, much to our surprise, we have even liked the estate agents with whom you brought us into contact (please express our gratitude to them, too for their help).”
Client buying in Gloucestershire
“Stacks helped us greatly in our search for a new home. The search was carried out with discretion and we could not be more happy with the results. I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing. Now that we have exchanged contracts I wanted to thank you all for your help and the professional way in which you have conducted your business.
We were impressed with your deep levels of experience in the markets in which you operated and with the collection of properties with which we were presented. Your interactions with us were not only professional but also very friendly and we enjoyed your company.
We have also been very pleased, James, with the level of service we have received since making our selection – you have been a great help in getting us to contract exchange. You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us.”