The clients lived in west London, but wanted to find a suitable second home to escape to from time to time. Not being familiar with the property market outside London, they came to Stacks for help in narrowing down an area and then finding a suitable property.
The brief was actually very loose, but there were some key requirements.
With regards to the location, they wanted:
With regards to the property, they were keen to find:
The clients narrowed their focus down to Hampshire and West Berkshire. These areas have good travel links with west London and would suit their time constraints and lifestyle well.
Initial investigation: We set up a viewing day and took them to see about eight properties. This was a really useful exercise because we swiftly formed a clearer picture of what the client did, and didn’t like.
Off market intelligence: After a short time, via our contacts, we discovered a property that was available ‘off market’. It was a beautiful period, Grade II listed, thatched house, with stunning gardens.
Negotiations were initiated on behalf of our client: Our offer was accepted, but this was actually when the hard work then started.
Resolving issues highlighted in the survey: The survey showed that one of the chimneys appeared to be below the specified height for a thatch, and this issue was compounded by the fact that the fireplace was open. On behalf of the client, we arranged for a chimney specialist and a thatch specialist to visit and survey the property.
Resolving issues regarding insurance: It can be hard to find an insurance company prepared to provide cover for a thatched property; and that’s when there isn’t an additional issue to deal with. Obviously, the vendor had insurance, so we initially approached their insurance company expecting them to be happy to provide a policy to new owners. However, this was not the case. They refused.
Liaising with the vendor: By this point, we’d already agreed an exchange date and it was approaching fast. With the insurance cover now causing a problem, the vendor began to threaten to pull out altogether. We contacted the current insurer once again, who reviewed their decision and said that they would consider a new policy if a new wiring survey was carried out first.
Sourcing an electrician to carry out the survey: We found a local electrician who could carry out the necessary survey quickly. Fortunately, the insurer then accepted the risk and was prepared to provide cover. Exchange took place.
Our clients are now enjoying a beautiful Grade II listed, thatched, property with stunning gardens as a second home.
This project went down to the wire. If our clients had been dealing with this on their own, a significant amount of their time would have been taken up with phone calls, chasing up, negotiating, and presenting ideas. We brought:
Overall, we saved our clients time, stress, lost sleep, and disappointment. And it gave us great pleasure to hand over the keys to them, for the purchase almost certainly would have fallen through without our input.
Our clients were an overseas family. They had children studying in the UK and had a two-week break to find a property.
This time, our client was a recent graduate looking for her first home and investment in London.
Our client was looking to assist his three children in purchases of each of their first homes.
Mrs F who was living in south west London had been searching for a property for many months in mid Suffolk.
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When making probably the most important financial decision of your life, it pays to have the right advisors at your side.
Retirement or semi-retirement is an exciting stage in life. Finding the right home to live in and enjoy it to the full is important. We know that and will do all that we can to understand what you’re looking for… before starting to search. And search we will, until we find the house of your dreams.
Relocating is time consuming and stressful. We regularly work with clients who live abroad. We hunt, short-list, prepare your viewings, and make the search process as easy as possible. We oversee the negotiations, manage the conveyancing, and deal with the headaches, so you can concentrate on other aspects of your move.
A holiday home is often an interesting mix of investment and heartfelt connection. You want to use it, but you may well also be keen for others to use it too. We can advise you on what factors to consider in making your decision. And we can then find the perfect holiday home for you to enjoy.
Others say, ‘location, location, location’. We say, ‘location, purpose, price, capital growth, rental returns’… the list goes on. Knowing the market is critical. Local knowledge is key. We ensure all aspects of your investment decision are addressed. Finding, analysing, negotiating, and completing… it’s what we do.
“You showed fantastic attention to detail, anticipated all eventualities, and provided timely and practical help and guidance every step of the way. Above all, you supported me in making my own considered decisions, and I am so grateful to you for all your help in getting me to where I am now!”
“We firmly believe that without Rachel and her skilled negotiation we would not have secured the property.”
“We felt they genuinely wanted to help.”
“Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before.”
“It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting.”
“Encouraging me to think creatively about what could work for me.”
“Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification.“
“I was impressed by the efficient, kind and courteous service provided by Stacks”
“Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations“
“You gave a much-valued ‘younger’ perspective on our situation, which was a real asset”
“We found the service extremely helpful and professional at all times”
“I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future.”