At the time the couple lived in a third floor flat in central London, so the idea of moving out was both appealing and daunting; they needed empathy and guidance. Mr B had experience of living in the countryside, but Mrs B had only ever lived in cities and didn’t drive. They needed someone to hold their hand throughout the process.
They had no precise idea about location but knew they wanted somewhere within an arc from south through to west to north of London. They had a young baby and wanted a house in a rural setting, with train connections to London, access to the motorway network, and to Heathrow. Their intention was to use the house at weekends to begin with, and then possibly move out of London altogether at a later date. They also wanted access to a good range of schools, from nursery through to secondary, and to be within easy reach of shops and other amenities.
Our first task was to try to narrow down the location. The couple had no strong views about areas and were happy to be guided. Initial orientation covered a wide geography, but it soon became clear that fast trains were important, which meant access to a mainline station was a must. With that said, though, Mr & Mrs B did remain keen to be in the countryside. The whole point of this purchase was to be able to enjoy a clear switch of lifestyle between their London and country-based homes.
After viewing a number of rural and edge-of-village houses, however, it became clear that an element of their brief needed to be reviewed. Mrs B didn’t drive, and this was beginning to become a significant factor. For someone used to the lights and sounds of a city, the thought of being situated on an unlit country road became too daunting. She had kept a brave face for her husband, but through sensitive consultation with both of them, their brief changed to focus on the outskirts of a town and within a family oriented community.
Discussing a client’s needs and aspirations for their home, and then pinning down a proper brief, is a particular strength of ours. Building our understanding of a client’s tastes and requirements, and then developing their trust in our ability to do these justice in our search, is one of our USPs. So having achieved this very successfully for Mr and Mrs B you can imagine how surprised we were when a change of circumstances shifted their requirements yet again.
Following an unexpected offer they couldn’t refuse, Mr and Mrs B sold their business and suddenly increased their budget – it was a lovely challenge to have. Because of the solid groundwork we’d already done in understanding their lifestyle, this turn of events then immediately suggested a new location.
A suitable and very individual house came to the market in the right place. Our clients viewed it as soon as they could and subsequently agreed to make an offer. There was a problem, though. Another buyer was interested and they also offered for the same amount. But this is where using a purchasing agent with a superb reputation comes to the fore. We presented our clients’ strong financial position to the estate agent and emphasised our ability to move quickly on the conveyancing process. On the strength of this, the vendor instructed their agent not to try for more money from either party and accepted our offer; appreciating that a buyer supported by a buyer’s agent was far more committed and likely to complete the purchase.
The vendor was keen to exchange contracts quickly, as they had identified a new home, so they set us a four week target. That’s some tall order for anyone, in truth, but we know how to put the pressure on when needs be. Working with our client’s solicitor, and after quickly getting a full building survey done, we exchanged ahead of target and completed two weeks later. To our clients’ delight, we also, in the process, renegotiated a £25k reduction as a result of the survey.
By us being able to adjust to the changing requirements without hesitation and offering support and guidance to our clients that they very much needed, Mr and Mrs B found the country retreat of their dreams. Our involvement in the negotiation process ensured their offer took priority, despite us then negotiating a lower price on the basis of the building survey. And we were able to rise to the challenge of an extremely short turnaround time too.
Our clients were an overseas family. They had children studying in the UK and had a two-week break to find a property.
This time, our client was a recent graduate looking for her first home and investment in London.
Our client was looking to assist his three children in purchases of each of their first homes.
Mrs F who was living in south west London had been searching for a property for many months in mid Suffolk.
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When making probably the most important financial decision of your life, it pays to have the right advisors at your side.
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Relocating is time consuming and stressful. We regularly work with clients who live abroad. We hunt, short-list, prepare your viewings, and make the search process as easy as possible. We oversee the negotiations, manage the conveyancing, and deal with the headaches, so you can concentrate on other aspects of your move.
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Others say, ‘location, location, location’. We say, ‘location, purpose, price, capital growth, rental returns’… the list goes on. Knowing the market is critical. Local knowledge is key. We ensure all aspects of your investment decision are addressed. Finding, analysing, negotiating, and completing… it’s what we do.
“You showed fantastic attention to detail, anticipated all eventualities, and provided timely and practical help and guidance every step of the way. Above all, you supported me in making my own considered decisions, and I am so grateful to you for all your help in getting me to where I am now!”
“We firmly believe that without Rachel and her skilled negotiation we would not have secured the property.”
“We felt they genuinely wanted to help.”
“Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before.”
“It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting.”
“Encouraging me to think creatively about what could work for me.”
“Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification.“
“I was impressed by the efficient, kind and courteous service provided by Stacks”
“Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations“
“You gave a much-valued ‘younger’ perspective on our situation, which was a real asset”
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“I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future.”