A couple buying a second home in the country

Why they came to Stacks

The clients lived in west London, but wanted to find a suitable second home to escape to from time to time. Not being familiar with the property market outside London, they came to Stacks for help in narrowing down an area and then finding a suitable property.

 

What they were looking for

The brief was actually very loose, but there were some key requirements.

With regards to the location, they wanted:

  • Good road and rail links to their home in west London
  • A quiet and peaceful location

With regards to the property, they were keen to find:

  • A property for a budget of circa £1m
  • With a garden, to enable them to fulfil a love of gardening

 

What the local area offer could offer

The clients narrowed their focus down to Hampshire and West Berkshire. These areas have good travel links with west London and would suit their time constraints and lifestyle well.

 

How Stacks helped

Initial investigation: We set up a viewing day and took them to see about eight properties. This was a really useful exercise because we swiftly formed a clearer picture of what the client did, and didn’t like.

Off market intelligence: After a short time, via our contacts, we discovered a property that was available ‘off market’. It was a beautiful period, Grade II listed, thatched house, with stunning gardens.

Negotiations were initiated on behalf of our client: Our offer was accepted, but this was actually when the hard work then started.

Resolving issues highlighted in the survey: The survey showed that one of the chimneys appeared to be below the specified height for a thatch, and this issue was compounded by the fact that the fireplace was open. On behalf of the client, we arranged for a chimney specialist and a thatch specialist to visit and survey the property.

Resolving issues regarding insurance: It can be hard to find an insurance company prepared to provide cover for a thatched property; and that’s when there isn’t an additional issue to deal with. Obviously, the vendor had insurance, so we initially approached their insurance company expecting them to be happy to provide a policy to new owners. However, this was not the case. They refused.

Liaising with the vendor: By this point, we’d already agreed an exchange date and it was approaching fast. With the insurance cover now causing a problem, the vendor began to threaten to pull out altogether. We contacted the current insurer once again, who reviewed their decision and said that they would consider a new policy if a new wiring survey was carried out first.

Sourcing an electrician to carry out the survey: We found a local electrician who could carry out the necessary survey quickly. Fortunately, the insurer then accepted the risk and was prepared to provide cover. Exchange took place.

 

The happy outcome

Our clients are now enjoying a beautiful Grade II listed, thatched, property with stunning gardens as a second home.

 

How Stacks made a difference

This project went down to the wire. If our clients had been dealing with this on their own, a significant amount of their time would have been taken up with phone calls, chasing up, negotiating, and presenting ideas. We brought:

  • Our determination to get things right on their behalf
  • Our time to chase people down, source suppliers, resolve issues
  • Our local knowledge to recommend the best location to meet our clients’ needs
  • Our contacts to discover a property that wasn’t officially on the market for sale
  • Our technical knowledge to liaise with the estate agent, specialist suppliers, insurers, and solicitors

Overall, we saved our clients time, stress, lost sleep, and disappointment. And it gave us great pleasure to hand over the keys to them, for the purchase almost certainly would have fallen through without our input.

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"It made a potentially very stressful process very straightforward"
2018-11-21T12:48:37+00:00
"It made a potentially very stressful process very straightforward"
"We found the service extremely helpful and professional at all times"
2020-01-13T11:51:31+00:00
"We found the service extremely helpful and professional at all times"
"Despite other interested parties, Stacks were able to help us secure our preferred property."
2018-11-21T12:32:12+00:00
"Despite other interested parties, Stacks were able to help us secure our preferred property."
"We were moving country – had booked the packers – and had nowhere to move into!"
2018-11-21T13:12:46+00:00
"We were moving country – had booked the packers – and had nowhere to move into!"
"Many thanks for your hard work and patience in assisting in buying our property. You made the whole process infinitely less stressful than it might have been"
2020-01-13T11:50:30+00:00
"Many thanks for your hard work and patience in assisting in buying our property. You made the whole process infinitely less stressful than it might have been"
"utterly tenacious..."
2018-11-21T13:06:52+00:00
"utterly tenacious..."
"...took just days to come up with the property that fitted all our criteria"

Sunday Telegraph

2018-11-06T13:59:47+00:00

Sunday Telegraph

"...took just days to come up with the property that fitted all our criteria"
"Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification."
2020-02-27T09:48:25+00:00
"Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification."
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
2018-11-21T13:12:00+00:00
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
"carried out with discretion"
2018-11-21T12:28:29+00:00
"carried out with discretion"
"found us a home in a sought-after area with a high demand for properties and very little on offer"
2018-11-21T12:37:14+00:00
"found us a home in a sought-after area with a high demand for properties and very little on offer"
"Relentlessly provided us with the context and facts we needed to make an informed decision "
2018-11-21T12:50:28+00:00
"Relentlessly provided us with the context and facts we needed to make an informed decision "
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
2018-11-21T12:35:46+00:00
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
"You saved me many miles of driving and were very professional"
2018-11-21T13:19:40+00:00
"You saved me many miles of driving and were very professional"
"You we able to give us confidence that we were doing the right thing"
2018-11-21T13:20:39+00:00
"You we able to give us confidence that we were doing the right thing"
"helped our parents downsize from the family home, in what was a traumatic move for them"
2018-11-21T12:41:04+00:00
"helped our parents downsize from the family home, in what was a traumatic move for them"
"We love the house and cannot wait to move in and get settled."
2018-11-21T13:10:27+00:00
"We love the house and cannot wait to move in and get settled."
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
2018-11-21T12:19:57+00:00
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
“We really enjoyed working with Sara and Stacks and would highly recommend having them on your side in the home buying process”
2019-06-19T13:54:55+00:00
“We really enjoyed working with Sara and Stacks and would highly recommend having them on your side in the home buying process”
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
2018-11-21T12:33:22+00:00
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
"got our offer accepted even when it was not the highest"
2018-11-21T12:38:34+00:00
"got our offer accepted even when it was not the highest"
"You have found us a superb home which we feel fortunate to call our own."
2018-11-21T13:18:39+00:00
"You have found us a superb home which we feel fortunate to call our own."
"delivered a great service at a reasonable cost"
2018-11-21T12:30:52+00:00
"delivered a great service at a reasonable cost"
"a fantastic job in impossible circumstances"
2018-11-21T12:17:11+00:00
"a fantastic job in impossible circumstances"
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
2018-11-21T12:21:23+00:00
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
2018-11-21T12:52:31+00:00
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
2018-11-21T12:58:19+00:00
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
"The best decision we could have made!"
2018-11-21T12:55:52+00:00
"The best decision we could have made!"
"Should I move again, I shall definitely use you again"
2018-11-21T12:51:23+00:00
"Should I move again, I shall definitely use you again"
"In essence, you are buying your best ally "
2018-11-21T12:47:38+00:00
"In essence, you are buying your best ally "
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
2018-11-21T13:17:15+00:00
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
"a calming, guiding presence where nothing was too much trouble"
2018-11-21T12:13:26+00:00
"a calming, guiding presence where nothing was too much trouble"
"I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future.

It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting.

Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before"
2020-01-13T11:51:03+00:00
"I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future. It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting. Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before"
"Would not hesitate to use you again."
2018-11-21T13:16:29+00:00
"Would not hesitate to use you again."
"Encouraging me to think creatively about what could work for me."
2020-02-27T09:49:08+00:00
"Encouraging me to think creatively about what could work for me."
"We are delighted with our choice and so are the children."
2018-11-21T13:08:49+00:00
"We are delighted with our choice and so are the children."
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
2018-11-21T12:54:09+00:00
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
2018-11-21T12:53:20+00:00
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
2018-11-21T13:21:20+00:00
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
2018-11-21T13:09:36+00:00
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
"I gained a house, setting and location which are right for me"
2018-11-21T12:43:48+00:00
"I gained a house, setting and location which are right for me"
"We now own a most suitable house in the position of our dreams thanks to Stacks"
2018-11-21T13:11:13+00:00
"We now own a most suitable house in the position of our dreams thanks to Stacks"
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
2018-11-21T13:14:45+00:00
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
2018-11-21T13:15:37+00:00
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
2018-11-21T12:45:49+00:00
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
2018-11-21T12:46:40+00:00
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
2018-11-21T13:18:01+00:00
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
"I was impressed by the efficient, kind and courteous service provided by Stacks"
2020-01-13T11:52:49+00:00
"I was impressed by the efficient, kind and courteous service provided by Stacks"
"How extraordinary to have found what we were looking for"
2018-11-21T12:42:07+00:00
"How extraordinary to have found what we were looking for"
"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
2018-11-21T13:13:46+00:00
"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
"You made a huge difference to our search as I am sure you do for all your clients."
2019-05-02T11:00:08+00:00
"You made a huge difference to our search as I am sure you do for all your clients."
"You gave a much-valued ‘younger’ perspective on our situation, which was a real asset"
2020-01-13T11:52:01+00:00
"You gave a much-valued ‘younger’ perspective on our situation, which was a real asset"
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
2018-11-21T12:56:37+00:00
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
"great value to us during a difficult, competitive purchase"
2018-11-21T12:39:48+00:00
"great value to us during a difficult, competitive purchase"
"Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations"
2020-01-13T11:52:24+00:00
"Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations"
"Through the whole process they went above and beyond, and it was worth every penny!"
2018-11-21T12:59:15+00:00
"Through the whole process they went above and beyond, and it was worth every penny!"
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
2018-11-21T12:22:38+00:00
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
2018-11-05T22:55:02+00:00
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
"Practically, I needed someone to do the legwork and the eye-balling"
2018-11-21T12:49:38+00:00
"Practically, I needed someone to do the legwork and the eye-balling"
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
2018-11-21T12:44:59+00:00
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."
2018-11-21T13:22:31+00:00
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."
"They didn’t try to persuade us to buy anything unsuitable."
2018-11-21T12:57:31+00:00
"They didn’t try to persuade us to buy anything unsuitable."
"was fantastic at explaining and helping us with everything that was happening"
2018-11-21T13:07:43+00:00
"was fantastic at explaining and helping us with everything that was happening"
"I completely underestimated how much of a difference you would make"
2018-11-21T12:43:03+00:00
"I completely underestimated how much of a difference you would make"
"...negotiate on anything"

Financial Times

2018-11-06T14:00:36+00:00

Financial Times

"...negotiate on anything"
"Thank you very much for the professionalism, patience and understanding"
2018-11-21T12:55:04+00:00
"Thank you very much for the professionalism, patience and understanding"
“Thank you very much.  We are very excited on the purchase of the flat as well.  Sara has been instrumental in every aspect, we are blessed to have her on our side.
2019-12-06T09:48:50+00:00
“Thank you very much.  We are very excited on the purchase of the flat as well.  Sara has been instrumental in every aspect, we are blessed to have her on our side.”

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