Now that the dust has settled on the purchase of our new home, I wanted to take this time to send you a letter of our sincere appreciation for the hard work, patience, and professionalism you showed at all moments and which were the hallmark of our interaction with you.

As a service industry professional with a 25 year in tourism management behind me, I always take a keen interest in the service I receive from the providers I choose, and I just wanted to congratulate you on a job truly well done.

It is difficult to know exactly where to start with my appreciation but from our first interaction with you, you listened keenly and patiently to our brief (even when it changed more than once during the search!), you were incredibly proactive, hardworking, and understanding of our requirements, and when the search begun in earnest you sent us many examples of options which fit our requirements before they even came onto the market. This is no better evidenced than by the fact that the eventual house that we purchased hadn’t even come back on the market after a previous agreed sale falling through before we had agreed our sale. This element of keeping us ‘ahead of the game’ offered huge value to us in our search, not least as you were doing all the heavy lifting throughout the search and sales process due to our overseas base at the time.

I would also like to thank you for the way that you went ‘above and beyond’ what was expected – contractually or personally – to assist us in all aspects of the sale once you had found the right property for us – from the sale negotiation to the recommendation of an efficient conveyancing lawyer, a surveyor, and keeping the sale ‘on track’ despite our overseas base.

Suffice to say, you provided truly excellent, detailed, personalized levels of service, and I would not hesitate to recommend you and Stacks to anyone seeking to buy a property.

Many thanks Bill – you made a huge difference to our search as I am sure you do for all your clients.

Client March 2019

Good morning Bill. Had to send this photo to you, sunrise on our first morning in our fabulous cottage.  I couldn’t have asked for more, thank you so much for finding us this beautiful home.

Client February 2018

About two years ago, we decided to return to the UK from abroad. We had found the right school for our children and we imagined that we would find a home close to it – and that would be a fairly easy thing to achieve. Well, it wasn’t.

Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible. That’s when my husband contacted Bill, who he happened to compete against years back when they were both in their school’s rowing teams.

Bill found us a home in a sought-after area with a high demand for properties and very little on offer. He understood our spec from the start: a) a family home with historical features in need of some refurbishment, b) a generously-sized garden, c) within a town and, d) not more than a 10 minutes drive to school.

He came up with many alternatives, visiting homes, relaying in detail what he had seen, helping us prioritise and narrow down our requirements, taking pics, organising second and third viewings.

He understood our timescale and, since we weren’t closing a deal, the urgency of our situation. We were moving country – had booked the packers – and had nowhere to move into!

It’s not an exaggeration to say Bill was pretty much on call, on the look-out for properties coming up for sale and even backup alternatives, such as homes for rent.

Finally, he found the right house. After helping us negotiate a price, he supported us through a very speedy process of exchanging.

Once that final stage was complete, he visited the property several times more to assess what would be needed in order to make it liveable. This added help was immensely valuable. It meant we didn’t have to get onto yet another plane just before moving to sort out important logistical details.

When people ask us how we found our lovely home, I always go back to the regattas in 1983 – Bill steered his team to win almost every single time.

Client October 2017

Moving to the UK from overseas was proving to be a more complicated task than we envisioned.  We retained Bill’s services to help us find and procure the ideal home.  He listened to our requirements and concerns and was able, on short notice, to line up multiple properties for us to view.  He was with us every step of the way through the purchasing process and was an invaluable resource, both before and after, the purchase.  We are now in a property that suits us beautifully, and could not be happier.

It would have been very difficult for us to complete this move without his help.  We would definitely recommend Bill to anyone.

Client June 2017

Thank you for your attention to detail in your research in finding us the ideal home. As a London buying agent I know the added value of the services we provide and you did not disappoint. We would like to thank you for your guidance and advice in all aspects of our purchase. We love the house and cannot wait to move in and getting settled.

Client January 2017

Bill was very proactive and managed to secure our new family home within just a few weeks of listening to our detailed list of must have’s. Having located our desired house off market Bill assisted with the initial viewings and negotiation through to managing our purchase through the legal and survey process to a successful conclusion. Bill’s experience averted any difficulties liaising throughout between lawyers, vendor and surveyors. We would have no hesitation in asking Bill to assist us again and have no hesitation in recommending his services.

Client February 2016

“Bill, thank you for all your work this year. ***** House is just our perfect home and we could never have secured it without you and Linda.”

Client November 2015

“Bill was completely brilliant from the start to finish of our house buying ‘saga’. Things did not run smoothly, and without Bill’s help and support I don’t think we would have been able to do it. He helped us to pinpoint a smaller search area, and really helped us clarify in our minds what exactly we were looking for. When things, beyond our control, started to go wrong he remained calm and used his experience and knowledge to steer us in the right direction. This all resulted in us finding and securing our dream house for an excellent price before it officially came onto the market. Through the whole process he went above and beyond, and was worth every penny!”

Client June 2014

“Bill added significant value to my parents’ move after 47 years in the family home. He saved them an enormous amount of time by understanding their (quite particular) requirements and finding a near perfect fit property almost immediately. He also played a valuable role in the negotiation process through his understanding of both market conditions and the seller’s circumstances. He assisted my parents with a whole range of practical matters right the way through to the move itself and I am very grateful for his role. Thank you Bill.”

Client October 2014

‘We are really grateful for Bill’s help with the purchase of our first house this summer. He was fantastic at explaining and helping us with everything that was happening, especially during the nerve-racking time between having our offer accepted and exchanging contracts, and was there to offer guidance and moral support during all the big moments! We are now living in and loving our new home and would recommend Bill’s services to anyone.’

Client September 2013

“Bill helped our parents downsize from the family home, in what was a traumatic move for them.  Bill worked tirelessly to make the search and move as easy as possible, visiting them personally many times in their village house to assure them everything was going smoothly and to organise everything.  He went way above the call of duty in arranging all aspects of the transaction and made sure that my anxious parents had a stress free move.  They are very happy in their new home.”

Client October 2012

“Bill found us our new family home in Hampshire, a beautiful manor house with extensive gardens and woodland.  He really helped us with not only the transaction, negotiating on our behalf, but also in researching the many additional specialist aspects that a purchase of this size sometimes needs, e.g. Putting us in contact with reliable local tradespeople to do repairs, surveys etc. He was always available and ensured we ended up with the house we wanted. I’d recommend him to anyone, his advise was invaluable.”

Client June 2012

“We approached Stacks having been referred by another happy client. Our initial brief was very wide, spanning several counties but the team helped narrow down our search quite quickly, having helped us identify the important factors and how they fitted together. We are now settled into our new home and I have little doubt that without their efficient and friendly help we would still be wandering the countryside trying to find somewhere that suited our needs.”

March 2012, Client

“We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame. Bill was excellent from start to finish. He was professional, efficient, and most importantly, successful! The house we ended up buying, within the ideal time-frame, far exceeded our expectations and is a truly brilliant family home. We continue to be very grateful to Bill, and recommend his services to our friends and colleagues.”

September 2011, Client

“Due to factors outside our control, our purchase was a particularly complex and drawn out process. Having Bill working with us was invaluable. He did all of the legwork in chasing the vendors and their solicitors, and a combination of his expertise and tenacity in brokering a solution meant that we got there in the end, and ended up with a fantastic house”.

May 2011, Client

We chose to use a search agent because we had been looking, on and off, for 4-5 years and had failed to find what we were looking for. We also hoped that Stacks would find a house that wasn’t easily found on the internet or through the obvious estate agents.

We bought a house that Bill showed us on our Viewing Day – one that we would never have considered as it was out of our price range. However Bill was able to negotiate a great price for us, and then took the pressure off us during what was a fairly difficult period, with arguing lawyers. He calmly acted as the go-between between all of the parties involved and we found him professional and helpful throughout.

January 2011, Client

‘Thank you very much for all your help over a very extended period in helping us to identify and then purchase our property.  The brief was tricky, but having finally identified something you were utterly tenacious in keeping tabs on it until there was a (very small) window of opportunity to make a somewhat pre-emptive offer.

We very much appreciate your patience throughout the whole process as, frankly, we had quite given up on that particular property.  Your advice on the level of offer, and your handling of the negotiations were spot on.  We have also been very impressed with the speed (and willingness) with which you have procured various documents since the purchase to help us with the on going project.’

June 2010, Client

‘My family would like to thank you very much for the professionalism, patience and understanding that you demonstrated in helping to move my 86yr old mother. Within 5 months of calling Stacks to mention that my mother was going to sell the family home, you had found us a private buyer, secured my mother a new home, it had all completed and everyone was happy. My mother hadn’t moved for 30yrs and had heard that it was a very stressful process, she now can’t understand what all the fuss is about and thinks moving house is easy.’

September 2009, Client

‘Bill’s advice was of great value to us during a difficult, competitive purchase.  Without Bill’s advice we believe we would not have succeeded in the negotiations.  Further, once the sale was agreed Bill stayed committed to seeing the sale all the way through to completion and assisted by negotiating and mediating on many of the smaller details on our behalf.  Thank you Bill.’

July 2009, Client

‘I have to say in very difficult market conditions, this has been one of the smoothest transactions we have handled this year and much of that is down to Bill’s diligence and careful handling of the purchase. I was particularly grateful for his regular updates, which kept both us and our clients very well informed of progress throughout the transaction’

September 2008, Partner from Jackson-Stops and Staff

‘We would like to thank Bill & Linda for all the support and help they gave us in what turned out to be a difficult time to find houses which met our specification. We would not hesitate to recommend Stacks to anyone who was in a similar position to ourselves’

May 2009, Client relocating from the US.

Bill and Stacks have been exemplary throughout this process, keeping us clearly in touch, securing vital knowledge at key moments and getting our offer accepted even when it was not the highest. They haven’t put a foot wrong’

March 2009, Client.