I just wanted to say an enormous thank you for all your hard work over the last months.  I know I caused a few problems by limiting your search to only one village (!) but my faith in you was absolutely rewarded when you came up with my perfect home.
 
I look forward to seeing you next week with keys in hand, well done!
 
Client July 2023

Bill. Thank you so much for going over and above. We did it!  And in such tricky times, which is a true testament to you and your hard work. It has been a pleasure working with you, thank you so much for bearing with us!

Client January 2022

Bill. There really aren’t the words to express our gratitude to you for finding us our longed-for home, after 8yrs in rentals. You deserve a medal for your perseverance, patience and support for us all. We feel unbelievably blessed to have met you and already we have friends asking who the amazing man is who found us our home after 8yrs, especially as it wasn’t on the market, you will never be short of work!
You succeeded where everyone else failed. Our deepest heartfelt thanks and warmest wishes.

Client September 2021

Bill has done an excellent job for us in 2020. He first took the time to really understand us a family, before then scouring Surrey to ultimately find and negotiate us our dream home. We really appreciated that way in which Bill was happy to consider a wide range of potential properties but gave us an independent view as to which would best suit our needs to ensure we ultimately settled on the one that was truly right for us. We narrowed our preference to one particular area and during our search period no appropriate property was available on the open market. Fortunately through his knowledge of the area Bill was able to find us the right house (not on the market) and able to get the deal done through his network of solicitors, surveyors etc. despite the challenging backdrop of 2020. I would not hesitate to recommend Bill to friends or family.

Client December 2020

Thank you Bill , It was good working with you. I appreciated your candour about the current state of the market and your proactivity in digging out the few opportunities there were.

Client November 2020

Thank you for your letter and your client’s offer – they are lucky to have you!
All best wishes, and thank you for your clear and sensible approach.  It is always a genuine pleasure dealing with decent people.  Thank you for your part in this.

Vendor of a house bought privately, September 2020

We found Bill extremely engaging, professional and detailed.
Our chain had multiple issues, right in the middle of COVID, the agent closing down offices, furloughing staff, Solicitors doing the same, it was an utter nightmare. Bill stepped up to the plate, he recommended a fantastic solicitor, our buyers had the opposite!  Bill was like a terrier, tenacious in his approach, updating us virtually daily

Client August 2020

Bill was recommended to me by a local estate agent, he was described as the “best property finder around.” Bill quickly identified and secured us our dream home, despite it not being on the open market. It was a house my daughters and I had cycled past and admired for years, never even dreaming to imagine it could one day be ours. Bill managed the sale pre and post coronavirus and literally hand-held everything amazingly well from start to finish. Bill was faultless, incredibly professional and I would most definitely highly recommend him and Stacks. 

Client June 2020

Without Bill we would never have found our dream house! We lived in north London and wanted to move to Haslemere but with a young family and busy jobs, lots of trips down south and viewings were difficult. Bill has fantastic local connections with both agents and various past clients and was able to view houses on our behalf, most often before they even made it to the market. Bill was a pleasure to deal with, professional, organised and very easy to get on with. Bill is very experienced and helped us determine what type of property we were looking for, something we were struggling with ourselves. He really understood our needs and was able to accurately predict the houses which were of interest to us. 
 
Thanks to Bill, we were the first people to view the house we bought before it got to market. His fees were fully justified by the reduction on asking price that he negotiated. He dealt directly with the sellers agents and made the process easy and stress free from our perspective. I couldn’t recommend Bill highly enough and don’t have one negative thing to say about our experience working with him.

Client June 2020

Now that the dust has settled on the purchase of our new home, I wanted to take this time to send you a letter of our sincere appreciation for the hard work, patience, and professionalism you showed at all moments and which were the hallmark of our interaction with you.

As a service industry professional with a 25 year in tourism management behind me, I always take a keen interest in the service I receive from the providers I choose, and I just wanted to congratulate you on a job truly well done.

It is difficult to know exactly where to start with my appreciation but from our first interaction with you, you listened keenly and patiently to our brief (even when it changed more than once during the search!), you were incredibly proactive, hardworking, and understanding of our requirements, and when the search begun in earnest you sent us many examples of options which fit our requirements before they even came onto the market. This is no better evidenced than by the fact that the eventual house that we purchased hadn’t even come back on the market after a previous agreed sale falling through before we had agreed our sale. This element of keeping us ‘ahead of the game’ offered huge value to us in our search, not least as you were doing all the heavy lifting throughout the search and sales process due to our overseas base at the time.

I would also like to thank you for the way that you went ‘above and beyond’ what was expected – contractually or personally – to assist us in all aspects of the sale once you had found the right property for us – from the sale negotiation to the recommendation of an efficient conveyancing lawyer, a surveyor, and keeping the sale ‘on track’ despite our overseas base.

Suffice to say, you provided truly excellent, detailed, personalized levels of service, and I would not hesitate to recommend you and Stacks to anyone seeking to buy a property.

Many thanks Bill – you made a huge difference to our search as I am sure you do for all your clients.

Client March 2019

Good morning Bill. Had to send this photo to you, sunrise on our first morning in our fabulous cottage.  I couldn’t have asked for more, thank you so much for finding us this beautiful home.

Client February 2018

About two years ago, we decided to return to the UK from abroad. We had found the right school for our children and we imagined that we would find a home close to it – and that would be a fairly easy thing to achieve. Well, it wasn’t.

Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible. That’s when my husband contacted Bill, who he happened to compete against years back when they were both in their school’s rowing teams.

Bill found us a home in a sought-after area with a high demand for properties and very little on offer. He understood our spec from the start: a) a family home with historical features in need of some refurbishment, b) a generously-sized garden, c) within a town and, d) not more than a 10 minutes drive to school.
He came up with many alternatives, visiting homes, relaying in detail what he had seen, helping us prioritise and narrow down our requirements, taking pics, organising second and third viewings.

He understood our timescale and, since we weren’t closing a deal, the urgency of our situation. We were moving country – had booked the packers – and had nowhere to move into!

It’s not an exaggeration to say Bill was pretty much on call, on the look-out for properties coming up for sale and even backup alternatives, such as homes for rent.

Finally, he found the right house. After helping us negotiate a price, he supported us through a very speedy process of exchanging.

Once that final stage was complete, he visited the property several times more to assess what would be needed in order to make it liveable. This added help was immensely valuable. It meant we didn’t have to get onto yet another plane just before moving to sort out important logistical details.

When people ask us how we found our lovely home, I always go back to the regattas in 1983 – Bill steered his team to win almost every single time.

Client October 2017

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    “You showed fantastic attention to detail, anticipated all eventualities, and provided timely and practical help and guidance every step of the way.  Above all, you supported me in making my own considered decisions, and I am so grateful to you for all your help in getting me to where I am now!”

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    “Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before.”

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    “Encouraging me to think creatively about what could work for me.”

    “Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification.

    “I was impressed by the efficient, kind and courteous service provided by Stacks”

    “Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations

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