Coping with Corona

James Greenwood of Stacks Property Search says, “None of us know how this crisis is going to play out, but as buying agents our job is to continue to look after our clients, and others that we deal with, in a safe and responsible manner. To this end, we have effected a protocol that has been rolled out across our seventeen offices.

“Our business is a human business, but it’s not a mass activity, and involves a handful of people at most at any one time in, usually, a private place. Our protocol is designed to reduce risk to an absolute minimum.”

“And we feel that the UK residential property market should continue to trade throughout the crisis.’’

1. Internal meetings:

  1. We have 17 offices, but they’re all separate – we’re self-isolated from each other. All non-essential meetings are cancelled, to enable us to maintain a healthy workforce.
  2. All internal meetings will, with immediate effect, be conducted remotely.

2. Taking the client brief

This is traditionally undertaken in our clients’ home, but for many years we’ve been using technology for the occasions when this isn’t possible.

Recommendation: Primary method of taking initial client brief should be via phone, FaceTime, Teams etc

3. Viewing properties on clients’ behalf

  1. Any Stacks personnel with a dry cough or fever immediately self-isolates and only conducts business remotely.
  2. We enter the property with clean hands, soap and water, hand gel, surgical gloves.
  3. We request that the estate agent does no more than let us in to the property. All Stacks personnel are registered, insured, and overseen by The Property Ombudsman.
  4. If the vendors are at home, we suggest they don’t walk us around the property.
  5. We maintain a distance of at least 1m at all times.

4. Showing clients around a suitable property 

As for 3 with the additional protocols:

  1. We meet the client at the premises.
  2. Client is provided with hand gel, soap and water, surgical gloves prior to entering the property.
  3. Stacks personnel conduct the viewing with agent or vendor accompanying at a distance.
  4. A distance of at least 1m maintained at all times.
  5. Where our client is uncomfortable with the risks associated with a viewing, we will provide extensive information in the form of plans and photographs/video, and will happily conduct a virtual tour while the client is online.

5. Negotiating:

  1. Negotiations are generally conducted over the telephone, as is conveyancing. There’s a concern that solicitors’ offices will shut down; we will check the protocols of solicitors with whom our clients are concerned to ensure they will be working from home.
  2. Surveyors are famous for being a solitary breed, and the last thing they want is the shadow of the vendor hanging over them. We will check they have their own protocols in place.

6. Moving in:

  1. Recommend that clients check removal company’s protocols.
  2. Recommend that clients organise a deep clean once the vendors have moved out.

7. General

  1. Go out of our way to meet clients’ and vendors’ needs during this time.

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"We are delighted with our choice and so are the children."
2018-11-21T13:08:49+00:00
"We are delighted with our choice and so are the children."
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
2018-11-05T22:55:02+00:00
“We want to thank you so much for the very professional and sensitive support you have given us in navigating through the various properties we have considered for investment of our small inheritance.”
"found us a home in a sought-after area with a high demand for properties and very little on offer"
2018-11-21T12:37:14+00:00
"found us a home in a sought-after area with a high demand for properties and very little on offer"
"was fantastic at explaining and helping us with everything that was happening"
2018-11-21T13:07:43+00:00
"was fantastic at explaining and helping us with everything that was happening"
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
2018-11-21T12:46:40+00:00
"I’ve seldom had such consistent, wise support in a major life decision, and I can’t emphasize enough how helpful it is."
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
2018-11-21T12:22:38+00:00
"Being able to 'stand behind' Stacks, whilst they brought their negotiating skills to the fore, took us to another level"
"...negotiate on anything"

Financial Times

2018-11-06T14:00:36+00:00

Financial Times

"...negotiate on anything"
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
2018-11-21T13:12:00+00:00
"We were in a tricky housing situation, looking to buy a very specific type of house and needing to find it in a very specific time frame"
"I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future.

It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting.

Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before"
2020-01-13T11:51:03+00:00
"I have been delighted with the service I have received from Stacks and will not hesitate to recommend Stacks in the future. It is not often that one is pleased to part with money but I can truthfully say that I am on this occasion. You have earned every penny of this cheque and what is more, you have done it with great courtesy and good humour. It has been very pleasant working with you. You really did take most of the stress out of our house hunting. Stacks’ performance on this assignment has been absolutely outstanding and more than met my expectations. Her understanding of the brief and the ‘after-find’ service set a standard of professionalism that I have not met before"
"It made a potentially very stressful process very straightforward"
2018-11-21T12:48:37+00:00
"It made a potentially very stressful process very straightforward"
"got our offer accepted even when it was not the highest"
2018-11-21T12:38:34+00:00
"got our offer accepted even when it was not the highest"
"a fantastic job in impossible circumstances"
2018-11-21T12:17:11+00:00
"a fantastic job in impossible circumstances"
"They didn’t try to persuade us to buy anything unsuitable."
2018-11-21T12:57:31+00:00
"They didn’t try to persuade us to buy anything unsuitable."
"Would not hesitate to use you again."
2018-11-21T13:16:29+00:00
"Would not hesitate to use you again."
"Through the whole process they went above and beyond, and it was worth every penny!"
2018-11-21T12:59:15+00:00
"Through the whole process they went above and beyond, and it was worth every penny!"
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
2018-11-21T12:33:22+00:00
"extremely helpful, knowledgeable and tireless in their efforts to assist us"
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
2018-11-21T12:53:20+00:00
"Stacks has been an invaluable source of experience and wisdom on the successful landing of just the right house"
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
2018-11-21T12:54:09+00:00
"Stacks takes great pride in their service, is an expert in their field and above all, demonstrated integrity in all our interaction with them"
"We were moving country – had booked the packers – and had nowhere to move into!"
2018-11-21T13:12:46+00:00
"We were moving country – had booked the packers – and had nowhere to move into!"
"Practically, I needed someone to do the legwork and the eye-balling"
2018-11-21T12:49:38+00:00
"Practically, I needed someone to do the legwork and the eye-balling"
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
2018-11-21T12:19:57+00:00
"always courteous and pleasant, and most importantly, in our opinion, trustworthy."
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
2018-11-21T12:44:59+00:00
"I needed the continuous advice and support on the many issues that can and do arise, and, above all, someone acting in one’s own interest."
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
2018-11-21T12:35:46+00:00
"found precisely what I was looking for, and even on my request made an offer before I had even seen the property!!"
“Thank you very much.  We are very excited on the purchase of the flat as well.  Sara has been instrumental in every aspect, we are blessed to have her on our side.
2019-12-06T09:48:50+00:00
“Thank you very much.  We are very excited on the purchase of the flat as well.  Sara has been instrumental in every aspect, we are blessed to have her on our side.”
"You made a huge difference to our search as I am sure you do for all your clients."
2019-05-02T11:00:08+00:00
"You made a huge difference to our search as I am sure you do for all your clients."
"carried out with discretion"
2018-11-21T12:28:29+00:00
"carried out with discretion"
"You gave a much-valued ‘younger’ perspective on our situation, which was a real asset"
2020-01-13T11:52:01+00:00
"You gave a much-valued ‘younger’ perspective on our situation, which was a real asset"
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
2018-11-21T12:56:37+00:00
"The house is ideal ... and it is nothing like our first (unsuitable) ideas!"
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
2018-11-21T13:15:37+00:00
"Without somebody on the ground asking the right questions on our behalf, finding a home would have been truly impossible."
"You saved me many miles of driving and were very professional"
2018-11-21T13:19:40+00:00
"You saved me many miles of driving and were very professional"
"We now own a most suitable house in the position of our dreams thanks to Stacks"
2018-11-21T13:11:13+00:00
"We now own a most suitable house in the position of our dreams thanks to Stacks"
"Thank you very much for the professionalism, patience and understanding"
2018-11-21T12:55:04+00:00
"Thank you very much for the professionalism, patience and understanding"
"I was impressed by the efficient, kind and courteous service provided by Stacks"
2020-01-13T11:52:49+00:00
"I was impressed by the efficient, kind and courteous service provided by Stacks"
"In essence, you are buying your best ally "
2018-11-21T12:47:38+00:00
"In essence, you are buying your best ally "
"helped our parents downsize from the family home, in what was a traumatic move for them"
2018-11-21T12:41:04+00:00
"helped our parents downsize from the family home, in what was a traumatic move for them"
"a calming, guiding presence where nothing was too much trouble"
2018-11-21T12:13:26+00:00
"a calming, guiding presence where nothing was too much trouble"
"Should I move again, I shall definitely use you again"
2018-11-21T12:51:23+00:00
"Should I move again, I shall definitely use you again"
"Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations"
2020-01-13T11:52:24+00:00
"Stacks were a tremendous help and we would never have found our home without them. She is a lovely person with a great sense of humour which was essential during some of our tricky negotiations"
"Encouraging me to think creatively about what could work for me."
2020-02-27T09:49:08+00:00
"Encouraging me to think creatively about what could work for me."
"delivered a great service at a reasonable cost"
2018-11-21T12:30:52+00:00
"delivered a great service at a reasonable cost"
"The best decision we could have made!"
2018-11-21T12:55:52+00:00
"The best decision we could have made!"
"Despite other interested parties, Stacks were able to help us secure our preferred property."
2018-11-21T12:32:12+00:00
"Despite other interested parties, Stacks were able to help us secure our preferred property."
"I completely underestimated how much of a difference you would make"
2018-11-21T12:43:03+00:00
"I completely underestimated how much of a difference you would make"
"great value to us during a difficult, competitive purchase"
2018-11-21T12:39:48+00:00
"great value to us during a difficult, competitive purchase"
"How extraordinary to have found what we were looking for"
2018-11-21T12:42:07+00:00
"How extraordinary to have found what we were looking for"
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
2018-11-21T13:14:45+00:00
"Well done in taking us to a house we didn’t know we wanted … and then fell in love with!"
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
2018-11-21T12:45:49+00:00
"I would recommend using Stacks as they are well connected to the property market and provide a realistic assessment of activity and pricing."
"...took just days to come up with the property that fitted all our criteria"

Sunday Telegraph

2018-11-06T13:59:47+00:00

Sunday Telegraph

"...took just days to come up with the property that fitted all our criteria"
"Many thanks for your hard work and patience in assisting in buying our property. You made the whole process infinitely less stressful than it might have been"
2020-01-13T11:50:30+00:00
"Many thanks for your hard work and patience in assisting in buying our property. You made the whole process infinitely less stressful than it might have been"
"We love the house and cannot wait to move in and get settled."
2018-11-21T13:10:27+00:00
"We love the house and cannot wait to move in and get settled."
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
2018-11-21T13:17:15+00:00
"You have an empathetic approach which, added to your knowledge and wise guidance, has made the whole thing a lot less stressful"
“We really enjoyed working with Sara and Stacks and would highly recommend having them on your side in the home buying process”
2019-06-19T13:54:55+00:00
“We really enjoyed working with Sara and Stacks and would highly recommend having them on your side in the home buying process”
"utterly tenacious..."
2018-11-21T13:06:52+00:00
"utterly tenacious..."
"You have found us a superb home which we feel fortunate to call our own."
2018-11-21T13:18:39+00:00
"You have found us a superb home which we feel fortunate to call our own."
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
2018-11-21T13:18:01+00:00
"You have exceeded our expectations for a buy-side property service and have made the process a smooth one for us."
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
2018-11-21T12:58:19+00:00
"They've been a close and very helpful part of our discussions with everybody. When you’re new to a town and an area, that’s priceless."
"We found the service extremely helpful and professional at all times"
2020-01-13T11:51:31+00:00
"We found the service extremely helpful and professional at all times"
"Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification."
2020-02-27T09:48:25+00:00
"Finding a plot not yet on the market and persuading the developer to enter into an exclusive contract with me to build to my specification."
"You we able to give us confidence that we were doing the right thing"
2018-11-21T13:20:39+00:00
"You we able to give us confidence that we were doing the right thing"
"Relentlessly provided us with the context and facts we needed to make an informed decision "
2018-11-21T12:50:28+00:00
"Relentlessly provided us with the context and facts we needed to make an informed decision "
"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
2018-11-21T13:13:46+00:00
"We would have absolutely no hesitation in recommending them to anyone thinking of using such a service"
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
2018-11-21T13:21:20+00:00
"You were able, by taking on much of the responsibility and the effort, to enable us to relax and enjoy the process"
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
2018-11-21T13:09:36+00:00
"We cannot imagine how long it would have taken us to find our perfect home without Stacks – and we suspect that we would have compromised a long time ago!"
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
2018-11-21T12:52:31+00:00
"Stacks had the critical combination of expertise and tenacity to broker a solution for us"
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
2018-11-21T12:21:23+00:00
"Because I had invested in the process of working with a Buying Agent, I had the confidence to go ahead"
"I gained a house, setting and location which are right for me"
2018-11-21T12:43:48+00:00
"I gained a house, setting and location which are right for me"
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."
2018-11-21T13:22:31+00:00
"Your advice on how to effectively instruct and motivate our professional team allowed us to complete in one month."

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