Lady buyer not being taken seriously by estate agents

Why they came to Stacks

Ms M was keen to establish a new life, post-divorce, in a new property but was finding it difficult to be considered a serious buyer by estate agents.  The stress and frustration at never being the preferred bidder meant she eventually followed a friend’s recommendation to get professional representation from Stacks.


What the local area offer could offer

Family ties and responsibilities meant no huge changes were possible, nor desirable.  Ms M needed to find her own patch, but still have the children’s lives and her own support network completely accessible.  The borders of Buckinghamshire and Northamptonshire were familiar, but seen through fresh eyes with the support of Stacks, many of the charming country villages could have been suitable.


What they were looking for

Character property, not too large, a feeling of ‘coming home’.


How Stacks helped

Ms M says I was a complete novice with regards to buying a house. There was little on the market, I had a specific budget and a deadline, but six months in, I was getting nowhere.

After such a frustrating period, a friend recommended Stacks. By the time our initial conversation had ended, I knew I wanted to employ Rachel.

I had been overwhelmed about every aspect of buying a new home – finding the right property, securing it and then completing the purchase had seemed all but impossible.  Her calm demeanour, reassuring words and non-pushy manner immediately instilled trust in me.

From the get-go, Rachel always delivered above and beyond what I had expected from such a service. I felt I could ask even the most basic question with no fear, and her hand-holding was exactly what I wanted and needed. Having Rachel by my side from the beginning to the very end alleviated a lot of pressure and anxiety.

Thanks to her dedication and – at times hourly – persistence, I have moved into a house I’m delighted I can call home.


The happy outcome

Regional Director for Buckinghamshire & Northamptonshire, Rachel Johnston, says

“In times of low stock levels, vendors are often in the business of choosing who to sell to – in this instance, part of the task was to establish Ms M as a ‘serious buyer’ – unfortunately not always a given for the newly single – and then to present her as the perfect neighbour for the vendor who would continue to live next door.

“That bit was easy, as they were bound to get on, but a long wrangle of title issues would have derailed this purchase without Stacks’ experience keeping everyone on board until they could be resolved.

We both knew walking in the door that Ms M’s house was ‘the one’, so the battle to get the purchase across the line was always going to be worth it and the joy of handing over the keys to a deliriously happy client can not be beaten!”


How Stacks made a difference

Stacks’ relationships with agents in our local areas means our clients are always valued as ‘vetted and ready to go’, which can go a long way when you’re in competition for the right house. 

Buying your first home just to suit *you* can be a surprisingly daunting process, and whilst often you’ll have no shortage of advice, an independent expert can be a rock to rely on in a turbulent time.  We can help you know your own mind, and, with advice with ‘no skin in the game’, you will know  – when you’re ready to commit  – that you’ve made the right choice.

If you buying for the first time on your own and need an independent advocate to find and secure the right house for you, contact your local Regional Director to find out how more on how they help people just like you.

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